In the last years, the use of interactive voice response (IVR) systems grew to be an essential pillar for any large business who wants to offer banking, telephone, cable services, as well as broadcasting and retail business.

But also smaller businesses are starting to use the technology to enrich their service qualioty to their customers, and small and large businesses are starting to use speech reciognition and language understanding technology also for unconventional tasks like speech-to-speech translation, automatic question answering for the help desk and other applications.

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